FAQ

HOW DO I PLACE AN ORDER?
Easy, click on "SHOP" tab located above in the menu bar, click on the item you wish to purchase, select "SIZE". If you’re not done, and you want to buy more than one item, click back to "SHOP" and you will be able to continue to browse our store. You can move easily between "SHOP" & shopping "CART" by clicking on tabs. When you’re ready to complete your purchase just click “CHECKOUT".


SHIPPING & DELIVERY
We ship WORLDWIDE, postage to different countries is calculated automatically & will appear once you click CHECKOUT. Once your order leaves us target delivery within AOTEAROA NZ service Track & Trace, 1-3 working days , AUSTRALIA via Airmal, 3-10 working days, REST OF THE WORLD via Airmail, 6-10 working days.  Express shipping available upon request, additional cost applies.


SECURE ORDERING & PAYMENT OPTIONS
Pretty much any way you can think of (except muskets and blankets); bank transfer/deposit, credit card (we accept all major credit cards). It's safe as too, check it out here to find out just how safe. All credit card transactions are processed by Paypal in a secure payment gateway - so it’s as safe as can be.


RETURNS & REFUNDS
We’ve got a great high-quality product, and we believe in it so much we offer a 90 Day money back guarantee on all our gear - We really don’t mind why you don’t want it, just so long as you’re happy. To return, contact us & we will send you our return exchange form, fill it out & return to: Tribal Roots, PO Box 45019, Te Atatu Peninsula, Auckland 0610.


CUSTOM DESIGNS & ORDERS
Looking for hoodies & tees for your EVENT, SPORTS TEAM, FAMILY REUNION, KAPA HAKA GROUP? WE CAN HELP! Tribal Roots can print a design of your choice onto mostly anything, t-shirts, hoodies, bag, caps for your group, event or project. CONTACT US today for a quote or to enquire.


WHOLESALE / RESELLER
Want to become a Reseller of Tribal Roots merchandise? CONTACT US for our Resellers Price List. We are always keen to discuss options with potential Resellers of Tribal Roots merchandise.


RETAIL STORES
We only sell online or you can visit us every weekend at the following markets: AUCKLAND - Otara, Manurewa, Avondale markets, HAMILTON - Frankton market. Or if your heading back overseas before the weekend & need some Tribal Roots gears urgently CONTACT US we can always help! For more info or for our Stockists in Australia.


PROMOTIONS & OFFERS
Terms and Conditions:  Promotions/offers cannot be used in conjunction with any other discount or promotional offer. Promotional codes are codes that enable customers to obtain benefits such as discounts or free gifts.  
 
These codes are non transferable so may only be used in accordance with their terms of use.  
 
If you use a promotional benefit, you must first check that it was issued to you and that you are eligible to use it, by using it to claim a promotional benefit, you will be confirming that: - (i) You are entitled to use the code; (ii) You meet all the conditions that apply to its use; (iii) You agree to the terms set out below.  
 
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or, alternatively, process it without the promotional benefit being applied.  
 
If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefits that you obtained, if you transacted on a cash basis. E.g.: by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, form the card used.  
 
If you transacted on a credit basis**, the value of the benefit may be charged to your credit account.  

FAQ