COMPANY INFO

Gift Voucher

Contact us via our online CONTACT form for a gift voucher, provide us with the following details:

Recipient's Name
Recipient's Email
Your Name
Your Email
Value amount

Once we have all required details, we will send you a payment link to purchase voucher. The gift voucher will be emailed to the recipient or to you. In either case, you will be notified once voucher is sent.

Gift vouchers are redeemable ONLINE ONLY at tribalroots.co.nz, for the value stated, not redeemable in retail stores. Valid for 12 months from the issue date. Enjoy!

Size Guide

T-SHIRT
Size Measurements based on
Body Width (armpit to armpit)
Body Length (shoulder to bottom of garment)
as follows:
SML - W46cm, L70cm
MED - W51cm, L74cm
LGE - W56cm, L77cm
XL - W61cm, L81cm
2XL - W68cm, L84cm
3XL - W72cm, L84cm
4XL - W77cm, L87cm
5XL - W82cm, L90cm


HOODIE - DROP TAIL
Size Measurements (cm) based on
Body Width (armpit to armpit)
Body Length (shoulder to bottom of garment)
as follows:
Size: M Front Length 70, Armpit to armpit 61
Size: L Front Length 71, Armpit to armpit 63
Size: XL Front Length 72, Armpit to armpit 66
Size: 2XL Front Length 73, Armpit to armpit 69
Size: 3XL Front Length 74, Armpit to armpit 73
Size: 4XLFront Length 76Armpit to armpit 77
Size: 5XL Front Length 78, Armpit to armpit 81
Size: 6XL Front Length 80, Armpit to armpit 85


HOODIE - PULLOVER
Size Measurements based on
Body Width (armpit to armpit)
Body Length (shoulder to bottom of garment)
as follows:
SML - W52cm, L72cm
MED - W55cm, L74.5cm
LGE - W58cm, L77cm
XL - W61cm, L79.5cm
2XL - W64cm, L82cm
3XL - W67cm, L84.5cm
4XL - W70cm, L85.5cm
5XL - W73cm, L86.5cm

Please ensure you check size measurements before purchasing.

Reseller

Want to become a Reseller of Tribal Roots merch? CONTACT US for our Resellers Price List. We are always keen to discuss options with potential Resellers of Tribal Roots merch.

Stockists

AOTEAROA NEW ZEALAND
AUCKLAND
@ Southpoint Plaza, 652 Great South Rd, Manukau.
Open 10am - 6pm, everyday.
Located inside plaza.


ROTORUA
@ Rotorua Markets, contact +64273365346


CHRISTCHURCH
@ Christchurch Markets, contact +64272509201



AUSTRALIA
BRISBANE
@ Caboolture Flea Market, site F81, contact +61403261909


SYDNEY
@ Liverpool Market, Island Bay Originals


Terms & Conditions

TERMS OF THIS WEBSITE
Use of this website is subject to the Terms of Use as set out in this notice and which constitute a legal agreement between you and Tribal Roots or its affiliates(s). By using this website, you acknowledge that you have read, understood and agree to be bound by the Terms of Use. Please review the Terms of Use prior to viewing this site. If you do not agree with the terms thereof, please do not use this website.


COPYRIGHT
The contents of this website are copyright © property of Tribal Roots or its suppliers. You may view this site and electronically copy or print hard copies of parts of it for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this website without our written permission.


TRADEMARKS
This site contains registered and other trademarks belonging to Tribal Roots Clothing Ltd or its suppliers. Except with our prior written approval, Tribal Roots does not authorise the grant of any license or right to use those trademarks. Tribal Roots prohibits use of any Tribal Roots logo and trademark as a 'hot' link to any non-Tribal Roots site unless the establishment of such link is approved in advance by Tribal Roots in writing.


LINKED SITES & ADVERTISING
Our website may include links to third party sites. These links are provided as a convenience and their inclusion does not imply Tribal Roots' endorsement of the site or any association with their operators. Tribal Roots is not responsible for the contents of any linked site or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. Similarly, any dealings you may have with any advertiser appearing on our website are solely between you and the advertiser or other third party. Tribal Roots is not responsible or liable for any part of any such dealings or promotions.Tribal Roots reserves the right to prohibit links to its website and you agree to remove or cease any link upon our request. You may not frame any part of the website material by including advertising or other revenue generating material.


DISCLAIMER
The materials contained on this website are provided "as is" without warranties of any kind, either express or implied. This website is a general information service only. Use of the website material is at your own risk. Tribal Roots is not responsible for any adverse consequences arising out of the use of information contained on the website. You should assess whether the material provided is appropriate in light of your own objectives, situation and needs. Tribal Roots does not give any warranty of accuracy or reliability of information contained on the website to you or any other person.


LIMITATION OF LIABILITY
While reasonable care has been taken to ensure the facts stated in the website are accurate and the opinions given are fair and reasonable, neither Tribal Roots nor its contractors or employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits) out of the use of, or the inability to use, the materials on this site. This limitation of liability applies even if Tribal Roots or a Tribal Roots representative has been advised of the possibility of such damages.



TERMS OF USE REVISIONS
Tribal Roots may at any time revise these terms of use by updating this posting. By using this website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current terms of use to which you are bound.


SUPPLY OF GOODS & SERVICES
Terms of supply:
We will endeavour to supply you with the goods or services ordered using this website or our mail / phone order services, but Tribal Roots will not be liable to any person if we decline to fulfill, or are unable to fulfill, an order. Supply of goods and services to you is made on these Terms only (as we may amend them from time to time). The only circumstance where any variation to these Terms will apply is where Tribal Roots has expressly agreed in writing to that variation. If there is any conflict with other terms of trade, these Terms will take priority over any other terms of trade.



PRODUCTION INFORMATION, IMAGES & COLOURS
Product information given on the Tribal Roots website or in our catalogues and promotional materials is for your guidance but does not afford a guarantee of use. Common sense and discretion are advised in the proper and safe use of all products purchased from us.Each product purchased is sold subject to its Product Description. Tribal Roots takes reasonable care to ensure that all details, descriptions and prices of products appearing on our website or in our catalogues and promotional materials are correct. Although we aim to keep these details as up to date as possible, the information, including Product Descriptions, appearing on this website or in a Tribal Roots catalogue or promotional publication at a particular time may not always reflect the position at the exact moment you place an order.We cannot guarantee that your monitor's display of any colour will be accurate. We will endeavour to deliver the corresponding products but do not warrant that the products we deliver to you will be identical to those displayed in the photograph or on your monitor. This also applies to the reproduction of colours and images published in Tribal Roots catalogues or other promotional materials. Styled images or photographs are used in some cases, in order to help demonstrate how a product may be used or displayed. These extra styling products may or may not be able to be purchased separately from Tribal Roots.



PRICES
The prices displayed on our website are those current at the time we accept your purchase order. Prices displayed in Tribal Roots catalogues or promotional materials are those current at the time of publication. In all cases, the prices displayed are quoted in NZ dollars and are valid and effective only in New Zealand. Tribal Roots reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed an order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products.Prices for goods and services on this website are usually displayed inclusive of goods and services tax ("GST"). However, where corporate or bulk prices are displayed (such as on the "corporate services" pages of the site) these are exclusive of GST.


DELIVERY POLICY
Delivery fees will be calculated on this website after you have entered in your delivery address, before your enter your payment details. In Tribal Roots catalogues, the applicable fees are published on the mail-order form. For telephone orders, they will be quoted at the time you place your order. Tribal Roots delivers throughout New Zealand; however in some remote or isolated areas an additional delivery charge and delivery time may be required. Should your order incur an additional charge, we will advise you prior to processing your order. We do not deliver outside of New Zealand, but we are able to process orders from overseas delivered to a New Zealand address. In some cases an additional delivery fee may be required for extra large or heavy items and we will contact you before we continue with your order.We will endeavour to deliver your purchase on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel any order or part order. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you. Delivery may be by installments if all the products are not available at the time of shipping.


RISK & OWNERSHIP
Risk in products purchased from us will pass to you on delivery, but legal and beneficial ownership will remain with Tribal Roots until all sums owed to us, in respect of those products and all other products and services supplied by us, and are paid in full. While property in the products remains with us, we have the irrevocable right to enter your premises where the goods are located and take possession of and remove the goods. Until ownership passes, you hold the products as bailee for Tribal Roots.


Other Important Notices

CHANGES OF TERMS & CONDITIONS
We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website. By continuing to access the website, you agree to be bound by the amended terms and conditions.


WAIVER
If at any time we do not enforce any of these Terms or grant you time or other indulgence, we will not be construed as having waived that term or our rights to later enforce that or any other term.


SERVERABILITY
If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.


GOVERNING LAW
These Terms are governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Privacy Policy

We take every precaution necessary to ensure all your details are as safe as can be. We firmly believe in your privacy and the security of your personal information. Information entered on the site, whether it’s for an order or for the mailing list, is not sold, rented or distributed to anyone. All personal information is exchanged using SSL, which protects against any access by third parties.

Security Info

We know some people don’t feel comfortable about handing over their credit card information online. We even had one customer who didn't have a credit card because he didn't like the feeling of the plastic. Unless you've got a plastic phobia though, you'll be fine. Here's why...

All of our credit card transactions are processed by the best practise online payment system PAYPAL in a secure payment gateway. TRIBAL ROOTS don’t actually receive or hold your credit card details, your details are handled by PayPal, and are only used when being transmitted to the appropriate credit card agency for processing. We only receive the first six and last two digits of your credit card, just to help identify your orders.

FAQ

HOW DO I PLACE AN ORDER?
Easy, click on "SHOP" tab located above in the menu bar, click on the item you wish to purchase, select "SIZE". If you’re not done, and you want to buy more than one item, click back to "SHOP" and you will be able to continue to browse our store. You can move easily between "SHOP" & shopping "CART" by clicking on tabs. When you’re ready to complete your purchase just click “CHECKOUT".


SHIPPING & DELIVERY
We ship WORLDWIDE, postage to different countries is calculated automatically & will appear once you click CHECKOUT. Once your order leaves us target delivery within AOTEAROA NZ service Track & Trace, 1-3 working days , AUSTRALIA via Airmal, 3-10 working days, REST OF THE WORLD via Airmail, 6-10 working days.  Express shipping available upon request, additional cost applies.


SECURE ORDERING & PAYMENT OPTIONS
Pretty much any way you can think of (except muskets and blankets); bank transfer/deposit, credit card (we accept all major credit cards). It's safe as too, check it out here to find out just how safe. All credit card transactions are processed by Paypal in a secure payment gateway - so it’s as safe as can be.


RETURNS & REFUNDS
We’ve got a great high-quality product, and we believe in it so much we offer a 90 Day money back guarantee on all our gear - We really don’t mind why you don’t want it, just so long as you’re happy. To return, contact us & we will send you our return exchange form, fill it out & return to: Tribal Roots, PO Box 45019, Te Atatu Peninsula, Auckland 0610.


CUSTOM DESIGNS & ORDERS
Looking for hoodies & tees for your EVENT, SPORTS TEAM, FAMILY REUNION, KAPA HAKA GROUP? WE CAN HELP! Tribal Roots can print a design of your choice onto mostly anything, t-shirts, hoodies, bag, caps for your group, event or project. CONTACT US today for a quote or to enquire.


WHOLESALE / RESELLER
Want to become a Reseller of Tribal Roots merchandise? CONTACT US for our Resellers Price List. We are always keen to discuss options with potential Resellers of Tribal Roots merchandise.


RETAIL STORES
We only sell online or you can visit us every weekend at the following markets: AUCKLAND - Otara, Manurewa, Avondale markets, HAMILTON - Frankton market. Or if your heading back overseas before the weekend & need some Tribal Roots gears urgently CONTACT US we can always help! For more info or for our Stockists in Australia.


PROMOTIONS & OFFERS
Terms and Conditions:  Promotions/offers cannot be used in conjunction with any other discount or promotional offer. Promotional codes are codes that enable customers to obtain benefits such as discounts or free gifts.  
 
These codes are non transferable so may only be used in accordance with their terms of use.  
 
If you use a promotional benefit, you must first check that it was issued to you and that you are eligible to use it, by using it to claim a promotional benefit, you will be confirming that: - (i) You are entitled to use the code; (ii) You meet all the conditions that apply to its use; (iii) You agree to the terms set out below.  
 
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or, alternatively, process it without the promotional benefit being applied.  
 
If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefits that you obtained, if you transacted on a cash basis. E.g.: by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, form the card used.  
 
If you transacted on a credit basis**, the value of the benefit may be charged to your credit account.  

Shipping

We ship WORLDWIDE, postage is calculated automatically & will appear once you click CHECKOUT & before you confirm purchase. Once your order leaves us, we have no control over delivery times, this service is provided by a external company. Target delivery as follows:


AOTEAROA NZ
Track & Trace, 1-3 working days
Cost from NZD$5


AUSTRALIA
Airmal, 3-10 working days
Courier, 3-6 working days
Express, 1-5 working days
Cost from NZD$10


REST OF THE WORLD
Airmail, 6-10 working days
Cost from NZD$15


EXPRESS SERVICE
Available

Return Policy

We’ve got a great high-quality product, and we believe in it so much we offer a 90 Day money back guarantee on all our gear. We really don’t mind why you don’t want it, just so long as you’re happy. To return, CONTACT US & we will send you our return exchange form, fill it out & return to: Tribal Roots, PO Box 45019, Te Atatu Peninsula, Auckland 0610.

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FAQ

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